QBQ! Book Summary, Key Lessons & Ideas

3-Line Summaries:

“QBQ! The Question Behind the Question” teaches us to ask better questions and take responsibility for our actions.

By asking proactive questions, we can solve problems better and feel more positive. 

The book helps us stop blaming others and start focusing on what we can control.

Quote of the Book:

“Let's take care of the little things while they're still little.”

John G. Miller

About the Author:

The writer of “QBQ! The Question Behind the Question” is John G. Miller. He’s famous for helping people become better leaders and take responsibility for their actions. Miller travels around the world giving talks and coaching sessions to help people use the ideas from his book in real life. He really cares about helping people make good choices and improve their lives, both at work and at home.

Broad Summary:

“QBQ! The Question Behind the Question” is a great book that talks about taking responsibility for what we do and how it affects both our personal lives and our work. It’s written by John G. Miller, who’s really good at helping people become more responsible and solve problems better.

In the book, Miller talks about the importance of asking the right questions. Instead of asking “Why did this happen to me?” and blaming others, he says we should ask “What can I do to make things better?” or “How can I fix this?” These questions help us take charge and find solutions.

Miller also explains why it’s important to stop blaming others and making excuses. He shows us how this way of thinking holds us back from growing and being successful. Instead, he says we should be proactive and take control of our thoughts and actions.

One of the big ideas in the book is personal accountability. Miller says it’s about being willing to ask ourselves, “What can I do to make things better?” This mindset helps us focus on finding solutions instead of just complaining or blaming others. When we take responsibility for our actions, we become more positive and can make real changes in our lives.

John G. Miller tells stories to help us understand his ideas better. These stories show how people and teams use the QBQ mindset to fix problems and do better. They prove that asking good questions and taking responsibility can really make a difference.

For instance, there’s a story about a company where everyone works together using QBQ. When they face problems, they don’t blame others. Instead, they ask, “What can I do to fix this?” This attitude helps them succeed.

Miller also talks about how leaders can use QBQ to help their teams. He says leaders should teach their teams to ask good questions and take responsibility. When leaders do this, their teams work better together and achieve more.

One story Miller shares is about a factory worker who noticed a machine problem. Instead of waiting for someone else to fix it, the worker asked, “What can I do to make this better?” He found a solution and improved efficiency.

Another story is about a team facing a tight deadline. Instead of making excuses, they asked, “How can we overcome this challenge?” By working together and taking responsibility, they met the deadline and succeeded.

These stories show how QBQ can help individuals and groups solve problems and improve. They remind us that asking better questions and taking responsibility can lead to positive changes in our lives and work.

John G. Miller teaches us how to be accountable and take charge of our lives. He shares easy-to-follow tips that can help us tackle challenges and grow personally.

Miller reminds us that personal accountability is something we can choose in any situation. Instead of blaming others or feeling sorry for ourselves, we can ask better questions and take responsibility for what we do. This shift in mindset empowers us to stop making excuses and start living the life we want.

A big part of being accountable is changing negative thoughts into positive ones. Setting good goals is also important. By asking, “What do I want to achieve?” and breaking it down into smaller steps, we give ourselves direction and motivation to reach our dreams.

Miller also encourages us to keep growing personally. Every challenge or mistake is an opportunity to learn and become better. We just need to ask, “What can I learn from this experience?” and use it to become stronger and more resilient.

And remember, practicing personal accountability means owning up to our actions and choices. Instead of making excuses, we can ask, “What can I do differently next time?” This helps us learn from our mistakes and make positive changes.

Finally, challenges aren’t something to fear—they’re chances to grow. By asking, “What can I gain from this experience?” we can turn obstacles into opportunities and overcome them with confidence.

So, with these practical tips from “QBQ! The Question Behind the Question,” we can become more accountable, set meaningful goals, and keep growing personally in every part of our lives.

Join 10,000+ Readers..

Get a book summary newsletter every Monday & Friday to your Email!

Best Lessons from the Book:

Lesson 1: Stop Pointing Fingers, Take Charge!

Project due tomorrow? Phone died! Stuck in traffic? The boss is grumpy! What do you do? Blame the phone, the traffic, or the boss? Hold on! There’s a different way.

This lesson is about taking responsibility,  it’s about saying, “This is on me. What can I DO to fix it?”

You can ALWAYS choose how to react. Blaming might feel easier, but it gets you nowhere.  Taking charge makes you a problem-solver, not a victim. You feel stronger, and guess what? People respect that!

Think of a friend who always blames others. Annoying, right? Now imagine a friend who tackles challenges head-on. Who would you rather be?

This lesson is packed with real-life stories of people who rocked their lives by taking responsibility. They overcame stuff, achieved their dreams, and built awesome relationships. BOOM!

Taking charge isn’t just about being good. It’s about being the captain of your ship, steering it towards the amazing life YOU want. So, ditch the blame game and grab the wheel! 

Lesson 2: Stuck in a Rut? Ask Your Way Out!

Ever feel like you’re stuck in a dead-end conversation with yourself? Like a broken record, playing the same question over and over: “Why is this happening to me?!” “Why can’t I get ahead?”

Imagine you wake up late for work. Typical you might groan, “Why me? Why always something bad?” But hold on! What if you flipped the script?

Instead, ask yourself: “What can I DO to get to work faster?” Maybe it’s calling a cab, prepping a faster breakfast the night before, or even leaving a spare outfit at the office. Suddenly, you’re not a victim, you’re a problem-solver!

The power of “What” and “How” questions is HUGE. They shift your focus from blaming the situation to taking control. Think about it: when you ask “Why,” you’re stuck dwelling on the past. But “What” and “How” questions open doors to possibilities.

Remember that story about the guy who got passed over for a promotion? Instead of whining “Why me?” he asked, “How can I improve my skills to get that promotion next time?” He took action, got trained up, and guess what? He eventually landed that dream promotion!

Asking better questions is like having a secret weapon. It turns roadblocks into steppingstones. It helps you see problems as chances to grow and learn.

So, the next time you face a challenge, ditch the “why me” routine. Instead, ask yourself: “What can I do?” “How can I make this situation better?”

The answers might surprise you. You might just discover hidden strengths and a whole new way of approaching life’s curveballs. Now that’s a conversation worth having with yourself!

Lesson 3: Be a Problem-Solver: Taking Charge of Solutions

Suppose you’re at school and the fire alarm goes off. Everyone scrambles, but you know what to do. You remember the fire escape plan and calmly lead your friends outside. See? Problem-solver in action!

This lesson is about being a hero, not a sidekick when it comes to problems.  Forget waiting for someone else to swoop in and fix things. In “QBQ!” we learn that YOU have the power to be the solution finder!

Think like Alex from the book, when the restaurant dishwasher broke, he didn’t freak out.  He said, “I got this!” and found a temporary fix while calling for repairs.  Bam! Kitchen chaos averted!

Just like Alex, there’s Sarah, the super-mom. Car trouble on the way to school drop-off? No meltdown! She called a tow truck, found a ride, and got the kids where they needed to be.  Problem solved!

The message is “don’t be a complainer, be a problem-solver!”  At school, at home, anywhere – when a challenge pops up, don’t wait for someone else.  Be the hero!  Shout, “I’ll handle it!” and take charge.  You’ve got this!

Lesson 4: Lead by Example: Showing Others How to Own Up

In “QBQ! The Question Behind the Question,” we learn that being a leader means leading by example. This means showing others how to take responsibility for their actions and make positive changes.

Imagine a story about Tim, a manager at a busy store. When a shipment of goods arrives late, Tim could blame the delivery company and get upset. But instead, he says, “I’ll take care of it!” He works with his team to rearrange schedules and prioritize tasks. Tim’s positive attitude and willingness to take charge inspire his team to do the same. They work together to overcome the challenge and keep customers happy.

Another example comes from Jane, a team leader in a busy office. When a project falls behind schedule, Jane doesn’t point fingers or make excuses. Instead, she says, “I’ll find a solution!” She works closely with her team to identify bottlenecks and come up with a plan to get back on track. Jane’s proactive approach and commitment to finding solutions inspire her team to do their best work.

The lesson here is clear: as leaders, we set the tone for how others behave. By leading by example and taking responsibility for our actions, we inspire those around us to do the same. So let’s remember: whether at work, at home, or in our communities, let’s lead by example and show others how to own up and make a positive impact.

Lesson 5: Level Up! Turn Mistakes into Magic Tricks

Ugh, mistakes! Pop quizzes, spilled lunches, forgetting your gym clothes… life can be a total bummer when things go wrong. But hold on! What if mistakes were actually like magic tricks?

In “QBQ! The Question Behind the Question,” we learn that mistakes can be our secret tools to become even more awesome!

Think like Lisa, the student who struggled with math. When she bombed a test, she didn’t cry. Instead, she said, “This time I’ll ace it!” She got help, practiced like crazy, and guess what? She became a math whiz! See? Mistakes turned into magic!

Just like Lisa, there’s Mike, the super salesperson who kept getting rejected by customers. Did he give up? Nope! He said, “Next time will be a win!” He learned from each “no,” and eventually landed a HUGE sale. Rejections became magic fuel for his success!

The secret message: mistakes help us grow stronger and smarter. Instead of feeling defeated, shout, “I’ll learn from this!” Mistakes become stepping stones to becoming the best version of YOU!

Lesson 6: Smile Power: Outsmart Problems with Sunshine!

Imagine this: you’re stuck on a super hard homework assignment. Everyone’s freaking out, but you know the secret weapon. You grab your sunshine shades, put on a big smile, and say, “Challenge accepted!”

In “QBQ! The Question Behind the Question,” we learn the magic of a positive attitude. Even when things get tough, a smile can be your superpower to solve problems!

Remember Jake, the cool business owner? When sales dipped, he didn’t frown. He said, “I’ll find a way to shine!” He stayed positive, came up with creative ideas, and his business boomed! See? A smile is powerful magic!

There’s also Maria, the superstar student facing a giant exam. Everyone’s stressed, but she keeps her smile on. She says, “I’ll do my best and have fun!” She stays positive, studies hard, and even when things get tricky, she keeps smiling. Her sunshine attitude helps her ace the test!

The lesson is clear: a smile is a problem-solving machine! Instead of getting grumpy when faced with challenges, shout, “Let’s do this with a smile!” A positive attitude is magic that helps you overcome anything!

Best Key Ideas of the Book:

1.   Taking responsibility means asking good questions and owning up to what we do.

2.   Leaders show others how to be responsible by their actions.

3.   We can change negative thoughts by asking helpful questions that focus on solutions.

4.   Setting goals and growing personally are important for doing well.

5.   Challenges are chances to learn and get better, not things to be afraid of.

Scroll to Top
Days :
Hours :
Minutes :


Subscribe to Newsletter

…and get business book summaries in your email every Monday & Friday.  

With over 10,000 fellow subscribers from the USA, Canada, UK and other countries, you’ll be in great company.